Revenue Operations Specialist

1w1 week ago

AgileEngine

San Francisco, US · Full-time · $95,000 – $130,000

About this role

AgileEngine is seeking a Revenue Operations Specialist to own end-to-end subscription lifecycle operations in a large-scale SaaS environment. The role centers on offer configuration, billing, renewals, and cancellations using platforms such as Zuora, Recurly, or Chargebee.

You will ensure billing accuracy and revenue recognition compliance while supporting activation, collections, entitlement management, upgrades, downgrades, and cancellations. The position requires validating subscription and billing data for reconciliations, reporting, and operational audits.

Collaboration occurs daily with Product, Engineering, Finance, and Operations teams to improve scalability and compliance. You will translate complex workflows into functional requirements and support integrations between subscription platforms, ERP systems, and CRM tools.

The company offers a people-first culture where you can grow and make an impact. This role contributes to process standardization, automation initiatives, and operational best practices across the Quote-to-Cash ecosystem.

Requirements

Must be authorized to work for ANY employer in the US without visa sponsorship
4+ years of experience working in Subscription Management, Order-to-Cash, Revenue Operations, or related functions within a technology, SaaS, or marketplace company
Deep functional knowledge of subscription lifecycle processes including offer and plan configuration, subscription activation, billing and collections, entitlement management, renewals, upgrades, downgrades, and cancellations
Hands-on experience with subscription and billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar enterprise subscription management solutions
Strong understanding of subscription billing models including flat-rate, tiered, usage-based or metered, and hybrid pricing structures
Familiarity with revenue recognition principles such as ASC 606 and understanding of how subscription lifecycle events impact revenue schedules
Experience working in highly cross-functional environments alongside Product, Engineering, Finance, and Operations stakeholders

Responsibilities

Act as a subject-matter expert for subscription lifecycle management and recurring revenue operations
Support and optimize end-to-end subscription processes including offer and plan configuration, activation, billing, collections, entitlement management, renewals, upgrades, downgrades, and cancellations
Collaborate cross-functionally with Product, Engineering, Finance, Financial Systems, and Operations teams to improve scalability, compliance, and operational efficiency
Translate complex business workflows into clear functional requirements, process documentation, and operational procedures
Partner with technical teams to support integrations between subscription platforms, ERP systems, CRM systems, and internal tools
Validate subscription, billing, and revenue data to support troubleshooting, reconciliations, reporting, and operational audits
Analyze operational issues and recommend process improvements across the Quote-to-Cash ecosystem
Ensure subscription and billing events are aligned with revenue recognition requirements and downstream financial reporting processes