Revenue Operations Associate

6d6 days ago

Primer

San Francisco, US · Full-time

About this role

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue from a single platform. The Revenue Operations Associate partners with the NA Head of Sales and GTM leadership to design and operationalise the North America GTM engine.

You will own territory planning, book-building, target account prioritisation and the operating rhythm that holds it all together. The role includes sharpening ICP, sales motion and key propositions for the North American market using data, market context and direct merchant insight.

You will own dashboards, reporting and analysis on pipeline, conversion, forecast quality, account coverage, merchant ramp, payments volume, renewal health and expansion. Working with Sales, Solutions Engineering and Customer Success, you will identify bottlenecks across the merchant journey and fix them.

Primer is remote-first and always will be. You will support pricing, deal structure, renewals, repricing and upsells while identifying where AI can handle account research, deal summaries, CRM hygiene and enablement.

Requirements

3–5 years in revenue operations, sales operations, GTM strategy, business operations, management consulting, investment banking, private equity or a similarly analytical commercial role.
Strong commercial judgment with understanding of how pipeline, forecasting, productivity, pricing, renewals and expansion connect to revenue.
Strong analytical skills with ability to turn messy data into clear insight, form a hypothesis and recommend action; SQL familiarity and fluency in BI tools and Salesforce required.
Sharp written and verbal communicator able to hold your own with senior stakeholders and bring cross-functional teams along.
Builder of structure in ambiguous environments who writes processes rather than waiting for them to exist.
AI-fluent or visibly motivated to get there fast and sees AI as a leverage tool for the work.

Responsibilities

Partner with the NA Head of Sales and GTM leadership to design and operationalise the North America GTM engine including territory planning, book-building and target account prioritisation.
Sharpen ICP, sales motion and key propositions for the North American market using data, market context and direct merchant insight.
Own dashboards, reporting and analysis on pipeline, conversion, forecast quality, account coverage, merchant ramp, payments volume, renewal health and expansion.
Turn data into hypotheses, recommendations and decisions and communicate clearly to leadership on what is working and what to do next.
Work with Sales, Solutions Engineering and Customer Success to find and fix bottlenecks across the merchant journey from first conversation through onboarding, expansion and renewal.
Support pricing, deal structure, renewals, repricing, upsells and the portfolio economics that sit underneath.
Identify where AI can handle account research, deal summaries, CRM hygiene and enablement and build the workflows that put it into Sales hands.