Senior Director - Business Operations

6w1 month ago

Braze

San Francisco, US · Full-time · $200,000 – $300,000

About this role

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew seeking to ignite that passion by setting high standards and championing teamwork. This Senior Director serves as the strategic leader for the Business Operations team within the Office of the CBO.

Reporting directly to the CBO, you will oversee the broader operational infrastructure and ensure the team is set up for global scale. The role requires acting with autonomy, having accountability, and remaining open to new perspectives amid rapid growth.

Our deep curiosity to learn and eagerness to share diverse passions gives us balance and injects vibrancy into our culture. You will be empowered to make a real impact with a sharp and passionate team at your back while navigating change.

If you are driven to solve exhilarating challenges and have a bias toward action, Braze offers the opportunity to thrive. We can’t wait to meet you and collectively strive for greater equity and opportunity inside and outside the organization.

Requirements

12+ years of experience in Consulting, Business Planning, or Strategy/Operations, specifically within SaaS
Proven track record of managing and developing high-performing teams for complex, cross-functional execution
Deep expertise in financial planning, budget management, and creating scalable business frameworks

Responsibilities

Architect and lead the long-term vision for transforming business processes through AI, building scalable frameworks to drive sophisticated automation across the CBO organization
Orchestrate long-range and annual strategy cycles in close partnership with Finance, maintaining a high-performance global operating rhythm
Lead execution of high-impact strategic initiatives, ensuring resource allocation and investments align with priority market tiers and GTM motions
Spearhead the end-to-end company-wide OKR process, synchronizing CBO and organizational objectives to ensure alignment across all executive stakeholders
Lead the end-to-end operational process of gathering data, coordinating with cross-functional partners, and managing the review timeline for all Board of Directors materials
Define and implement global business practices and systems optimizations to ensure seamless execution across all global GTM functions
Build and mentor a world-class operations team, fostering a culture of excellence and accountability while driving delivery of the organization’s most critical strategic initiatives