Forward Deployed Product Manager

4w1 month ago

Probably Genetic

San Francisco, US · Full-time · $155,000 – $195,000

About this role

Probably Genetic changes the lives of patients with severe diseases using a data platform for drug developers. We are seeking a Forward Deployed Product Manager to own the end-to-end customer relationship for biopharma partners, serving as primary point of contact and translating needs into product improvements.

You will establish a regular cadence of customer check-ins, surfacing insights and flagging risks while building a consolidated backlog of requests to identify patterns for actionable product features. Additionally, you will prepare polished, data-driven insight packages for customer stakeholders and partner with BD and engineering to scope and prioritize customer-informed improvements.

Probably Genetic is a tight-knit group of ambitious problem solvers united by a mission to help patients. The team develops cutting-edge solutions in bioinformatics, AI, and drug development with a lean, all-star approach, backed by investors like Threshold, Khosla, and Y Combinator.

In this role, you will influence the product roadmap and contribute to account strategy and renewal planning. You will have the opportunity to build AI-assisted tools to streamline customer reporting and directly impact patient lives through meaningful early stage equity and mission-driven work.

Requirements

5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in biopharma, healthtech, or data-driven B2B environment.
Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations.
Strong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support.
Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards, and insight summaries.
AI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support.
Experience translating customer needs into actionable product improvements.

Responsibilities

Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact.
Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks.
Build and maintain a consolidated backlog of customer requests, feedback, and complaints, identifying patterns for actionable product features.
Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders.
Partner closely with BD and engineering teams to scope and prioritize customer-informed improvements.
Support ownership of the customer-facing product and related tooling, contributing to product management decisions.
Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort.
Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio.

Benefits

Comprehensive benefits package
Meaningful early stage equity
Opportunity to work on cutting-edge solutions in bioinformatics, AI, and drug development
Be part of a lean, ambitious team united by a mission to help patients
Backed by top Silicon Valley investors including Threshold, Khosla, and Y Combinator