Business Operations Manager

4w1 month ago

Salesforce

San Francisco, US · Full-time · $117,400 – $193,700

About this role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. This role is a critical execution partner within the Trust & Infrastructure Operations team, supporting content and communications infrastructure for 5,000+ engineers across 9 time zones.

You will manage end-to-end content collection for executive reporting, build operational workflows using Slack and automated reminders, and proactively identify manual steps to propose AI-powered solutions. You will also own the review scheduling process for executive content and maintain a forward-looking content calendar.

This high-visibility role sits at the intersection of AI, communications, and Business Operations, working on some of the most complex Technology content. The team operates on a hybrid schedule, requiring three days per week in the San Francisco office.

This is an opportunity to build operational and communications depth while contributing to executive-level reporting and AI Town Hall logistics. You will develop content for recurring executive updates and distill high-volume input into accurate, concise communications for senior leadership.

Requirements

Experience managing end-to-end content collection and executive reporting workflows.
Proven ability to build operational workflows using tools like Slack, automated reminders, and structured templates.
Ability to proactively identify manual steps and propose AI-powered automation solutions.
Strong organizational skills to coordinate review windows with senior leaders across multiple deliverables simultaneously.
Experience maintaining forward-looking content calendars and mitigating timeline risks.
Excellent written communication skills to develop executive-level updates and presentations from complex technical inputs.
Ability to distill high-volume, multi-org input into accurate and concise content for senior leadership.
Comfort working in a hybrid environment and coordinating across 9 time zones with 5,000+ engineers.

Responsibilities

Manage the end-to-end content collection process for recurring executive reporting, including sending calls for content, tracking submissions, and verifying completeness.
Build and maintain operational workflows that simplify content submission for contributors, including Slack Skills and automated reminders.
Proactively identify manual, repetitive steps in content and communications workflows and propose AI-powered solutions to streamline them.
Own the review scheduling process for all executive content, coordinating review windows with senior leaders across multiple deliverables.
Maintain a forward-looking content calendar and proactively flag scheduling conflicts or timeline risks.
Support logistics for org-wide and executive events, including AI Town Halls, all-hands meetings, and leadership presentations.
Develop content for recurring executive updates, working from team submissions to produce clean, structured communications at an executive register.
Distill high-volume, multi-org input into accurate, concise content that preserves technical fidelity for a senior leadership audience.

Benefits

Hybrid work schedule with three days per week in the San Francisco office.
High-visibility role at the intersection of AI, communications, and Business Operations.
Opportunity to contribute to cutting-edge AI initiatives like Agentforce and AI Town Halls.
Work with a company leading workforce transformation in the agentic era.
Collaboration with senior leadership and a large engineering organization across multiple time zones.