Senior Director - Business Operations

5w1 month ago

SoFi

New York City, US · Full-time · $250,000 – $350,000

About this role

We are seeking a Senior Director, Strategy & Business Operations to serve as a strategic partner to the President of SoFi Technology Solutions (STS), helping scale one of the company's most important growth businesses. STS powers innovation for financial institutions, fintechs, and brands through a suite of technology platforms spanning processing, banking core and ledgering, payments, and risk and fraud solutions.

Reporting directly to the President of STS, this role serves as a strategic thought partner and execution leader, helping shape the long-term direction of the business while driving operational excellence. The Senior Director will lead structured problem-solving efforts on the most critical opportunities and challenges facing STS, including growth strategy, market expansion, product investment decisions, competitive positioning, organizational effectiveness, and business performance.

This leader will combine rigorous analytical thinking, exceptional executive communication, and AI-enabled ways of working to accelerate decision-making and execution across the organization. The ideal candidate is equally comfortable developing a market-sizing model, building a Board presentation, facilitating executive decision-making, leading a cross-functional strategic initiative, or designing the operating mechanisms that ensure the organization executes against its highest priorities.

As STS continues its next phase of growth, this leader will help drive business performance, strategic planning, organizational effectiveness, and operational rigor across the business. Join us to invest in yourself, your career, and the financial world.

Requirements

Proven experience as a strategic thought partner and execution leader in a high-growth technology or financial services environment.
Strong analytical and problem-solving skills, with the ability to develop market-sizing models, financial models, and ROI assessments.
Exceptional executive communication skills, including the ability to build Board presentations and facilitate executive decision-making.
Experience leading cross-functional strategic initiatives and designing operating mechanisms that drive organizational execution.
Deep understanding of financial services technology, including banking core, payments, risk, and fraud solutions.
Ability to translate business performance insights into actionable recommendations that improve growth and profitability.
Comfortable working in a fast-paced, scaling environment with a high degree of ambiguity and complexity.

Responsibilities

Partner directly with the President of STS on the highest-priority strategic questions facing the business.
Lead structured problem-solving efforts to evaluate growth opportunities, investment decisions, market expansion strategies, operating model evolution, and organizational priorities.
Develop executive-level business cases, including market sizing, competitive analysis, financial modeling, scenario planning, and ROI assessments.
Synthesize complex internal and external data into actionable insights and strategic recommendations.
Drive cross-functional analyses that inform product, commercial, technology, and operational decision-making.
Monitor industry trends, competitive dynamics, emerging technologies, and client needs to proactively identify risks, opportunities, and strategic recommendations.
Drive annual planning, long-range planning, investment prioritization, and operating reviews across STS.
Establish and manage business performance frameworks, including executive scorecards, KPIs, dashboards, and operating metrics.

Benefits

Direct impact on people’s lives through innovative, mobile-first financial technology.
Opportunity to shape the long-term direction of a next-generation financial services company and national bank.
Work alongside a team guided by core values that prioritize member success and innovation.
Access to AI-enabled ways of working to accelerate decision-making and execution.