Strategic Business Operations Manager

5w1 month ago

Rakuten Rewards

San Francisco, US · Full-time · $78,651 – $135,216

About this role

This role operates at the enterprise level and reports to the Chief of Staff to the CEO, partnering closely with senior leaders to strengthen how the company plans, decides, and executes. The focus is on translating strategy into effective operating mechanisms and improving decision quality and follow-through across the organization.

Day-to-day responsibilities include structuring executive and leadership discussions, owning the company’s enterprise operating rhythm, and maintaining visibility into critical initiatives, dependencies, and risks. You will design KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability.

This is not a people leadership or program management role; instead, it enables leaders to operate more effectively at scale through influence, structure, and clarity. You will work in a highly ambiguous environment with limited precedent, using tools like Claude to produce first-pass drafts of executive materials and build repeatable workflows.

You will develop executive-ready insights and contribute to competitive analyses that shape strategic choices. This position offers exposure to enterprise-wide planning and the opportunity to directly impact how a global technology company drives outcomes from its leadership team.

Requirements

Proven ability to operate independently in highly ambiguous environments with limited precedent.
Demonstrated experience partnering directly with senior executives and influencing outcomes without formal authority.
Strong executive presence with the ability to adapt communication style and persuade diverse stakeholders.
Experience shaping enterprise operating models, planning processes, or decision frameworks.
Highly analytical, with the ability to synthesize complex information into clear, executive-ready insights.

Responsibilities

Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes.
Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through.
Own and continuously improve the company’s enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews.
Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction.
Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability.
Develop executive-ready insights, recommendations, and materials for senior leadership consumption.
Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams as needed.
Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence.