Digital Product Manager

1w1 week ago

SquareTrade

San Francisco, US · Full-time · $114,000 – $145,000

About this role

SquareTrade is revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with retailers like Amazon, Walmart, and The Home Depot. As a Digital Product Manager, support strategic initiatives accelerating the billing and payments roadmap for accuracy, compliance, and frictionless experiences.

Define and support delivery and lifecycle management of products tied to measurable business outcomes. Serve as a bridge between operations, customer experience, partner management, finance, and technology. Work with subject matter experts to understand challenges and validate assumptions through product discovery.

Translate insights into actionable priorities and contribute to the strategic product vision, roadmap, and backlog. Partner with engineering and global product teams to drive solution design and reimagine end-to-end experiences. Collaborate closely across the organization in this high-impact role.

Shape the future of core billing and payments capabilities with visibility across the enterprise. Influence strategic priorities and transform complex processes into seamless experiences for customers and agents. Deliver best-in-class outcomes as part of the Allstate family expanding globally.

Requirements

2+ years of experience as a product manager within a technology development environment
Curious, empathetic, customer obsessed mindset
Communicate clearly and build trust by fostering strong relationships with stakeholders
Use data, KPIs, customer feedback, and insights to guide decisions and prioritization
Engage in discovery and test-and-learn activities to validate assumptions
Decompose problems into manageable stories and prioritize backlog
Support roadmap execution and provide timely input during development
Flexible and adaptable, navigating ambiguity while maintaining focus on outcomes

Responsibilities

Support strategic initiatives that accelerate billing and payments roadmap
Define and support delivery and lifecycle management of products tied to measurable business outcomes
Bridge operations, customer experience, partner management, finance, and technology
Validate assumptions through product discovery and translate insights into actionable priorities
Contribute to strategic product vision, roadmap, and backlog to maximize value
Partner with engineering and global teams to drive solution design
Define key results and enable teams to deliver best-in-class customer experiences
Decompose problems into stories, create and prioritize backlog

Benefits

Shape the future of core billing and payments capabilities by delivering measurable business and customer outcomes
Contribute to high-impact initiatives with visibility across the organization and influencing strategic priorities
Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs
Play a pivotal role in transforming complex processes into seamless, intuitive experiences