Staff Brand Designer

1w1 week ago

Intercom

San Francisco, US · Full-time · $193,500 – $231,125

About this role

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent, delivers always-on, impeccable service and transforms customer experiences. Founded in 2011, Intercom is trusted by nearly 30,000 global businesses and sets the new standard for customer service.

The Creative Studio seeks a Staff Level Designer experienced in marketing activities across multiple channels. You'll work on diverse project types like campaigns, events, animations, videos, reports, and sales enablement. Collaborate with marketing partners and the broader organization to drive projects forward.

Our small but growing in-house team features diverse creatives with varied experience, backgrounds, and talents. We constantly seek ways to keep work fresh and meaningful. We deeply value the health and wellness of each team member.

Own projects from concept to final execution while creating high-quality work aligned with brand and business strategy. Partner with writers, producers, marketers, leaders, and agencies. Continuously learn Intercom products and build empathy with B2B SaaS audiences.

Requirements

10+ years design experience with a portfolio showcasing a breadth of brand identity and campaign work
Proficiency in Figma, Adobe CC
Experience in motion design and illustration in execution and/or art direction
Ability to work autonomously and guide more junior members of the team
Ability to balance staying on top of design trends while remaining true to Intercom’s core brand identity
Detail oriented with ability to sweat design details while seeing the big picture
Ability to communicate with precision, clarity, honesty, and respect
Ability to articulate and defend decisions to senior leadership

Responsibilities

Design for marketing campaigns and communications across multiple channels including paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, and sales enablement
Establish Intercom’s brand as a leader and reference point for the industry
Elevate Intercom’s social presence with impactful visuals for static and video-based content
Apply new design systems to branded touchpoints
Partner with animators to create motion-based assets
Own projects from concept to final execution
Create high-quality work that delivers on brand and business strategy
Partner with writers, producers, marketers, company leaders, and external agencies to drive projects forward