Director of UX

4w1 month ago

UnitedMasters

San Francisco, US · Full-time · $210,000 – $245,000

About this role

UnitedMasters is building a marketplace that connects artists, brands, and fans, empowering artists to earn and grow. They are seeking a Director of UX to lead the design vision, customer research, and end-to-end product experience across iOS, Android, and web.

This role requires a design leader who is deeply hands-on—actively designing, prototyping, and conducting research alongside the team. You will define a multi-platform UX strategy, establish a unified design language, and champion simplicity, accessibility, and consistency across all surfaces.

The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers from backgrounds at YouTube, SoundCloud, Facebook, Uber, and more. They work hand-in-hand with Translation, their award-winning in-house creative advertising agency, to forge innovative partnerships.

As a player/coach, you will manage and mentor a small UX/UI design team while partnering with Product, Engineering, Marketing, and Data Science. Together, you will deliver intuitive, artist-first experiences that drive growth, retention, and label partner success.

Requirements

Extensive experience designing for mobile apps and responsive web products, bringing consistency, craft, and clarity across platforms.
Ability to alternate between high-level UX strategy, pixel-level detail, and customer discovery.
Proven leadership managing and mentoring UX/UI designers in a player/coach model.
Deep proficiency in prototyping tools and conducting user research including interviews and usability tests.
Strong collaboration skills with Product, Engineering, Marketing, and Data Science teams.
Experience establishing design systems and implementing design ops practices.
Deep understanding of mobile and web interaction patterns and platform-specific guidelines.

Responsibilities

Define and articulate a multi-platform UX strategy spanning iOS, Android, and web.
Establish a unified design language and systems that scale across mobile and desktop experiences.
Deliver high-quality designs and prototypes for mobile apps and web interfaces.
Lead critical product surfaces including onboarding, distribution tools, subscription areas, analytics, payments, and artist monetization features.
Conduct user interviews, usability tests, concept evaluations, and surveys across mobile and web contexts.
Manage, mentor, and develop a small but high-impact UX/UI design team.
Implement design ops practices to streamline workflows, improve velocity, and reduce design debt.
Evangelize research findings across executives and cross-functional teams.

Benefits

Hybrid work schedule: four days in-office and one day remote in San Francisco.
Collaborate with award-winning creative teams at Translation, UnitedMasters' in-house advertising agency.
Work alongside industry veterans from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, and more.
Opportunity to shape a radical artist-first platform that disrupts the legacy music business.