Software Engineer, Reliability Platforms

4w4 weeks ago

DoorDash

New York City, US · Full-time · $159,800 – $235,000

About this role

The Reliability Platform role is a key pillar of DoorDash’s Production Lifecycle team, focused on enabling users and agents to reason about service health, facilitate change control safety, and provide the means to rapidly address unexpected state. This mission encompasses Service Health, Change Orchestration, and Incident Management.

As a Software Engineer on this team, you will help design, build, and operate services and infrastructure that deliver on this broad mandate. Your work may involve mission-critical back-end services or pipelines, complex orchestration workflows, self-service UI, or continuous improvements to AI Agents.

Ownership is fundamental in DoorDash culture—teams own what they build, and we approach challenges with the pragmatic perspective of an SRE, delivering solutions with the mindset of a SWE who detests toil. We use software and agents to keep the lights on and focus energy on organization-level innovation.

This team offers a unique opportunity for breadth, collaborating with expert peers across Infrastructure and Product teams. We aim to deliver innovative next-generation capabilities while ensuring critical infrastructure remains uncompromised, and make our data available for others pursuing the same goals.

Requirements

Strong software engineering skills with a focus on reliability and automation
Experience designing and building back-end services and infrastructure at scale
Proficiency with distributed systems, service health monitoring, and SLO frameworks
Familiarity with incident management processes and tooling
Experience with orchestration and provisioning tools (e.g., Kafka, databases, compute pools)
Ability to work with AI/ML tooling, agents, and MCP back-ends
Pragmatic SRE mindset with a SWE approach to eliminating toil and repetitive tasks
Collaborative and able to work across teams to level up internal customers and peers

Responsibilities

Design, build, and operate services and infrastructure for the Reliability Platform
Deliver SLO frameworks, analytics tools, and AI Agent enablement to extract high-quality insights from telemetry
Provide self-service provisioning orchestration to allow developers to safely affect production from their IDE
Define and deliver tools, processes, and policies for incident management to quickly understand and recover from unexpected issues
Develop frameworks to capture, alert, and report on SLO quality across tens of thousands of endpoints
Replace escalation management tools and align with internal Asset/Team Catalog for automated alert routing
Design and deliver orchestration tools for self-service provisioning of critical infrastructure (Kafka topics, databases, CPU/GPU pools, service scaffolding)
Build and improve internal AI agentic tooling using MCPs and domain-specific profiles for troubleshooting and Q&A

Benefits

Opportunity to work on mission-critical infrastructure that impacts over 4,000 internal customers
Collaboration with expert peers across Infrastructure and Product teams
Access to cutting-edge AI tools and frameworks for reliability and automation
Ownership and impact on core platform components with broad visibility